Chatbots: Changing the Nature of Human Interactions with Machines

INFORMATION WEEK | on Wed, Jan 3, 7:00 AM

Chatbots have established their place in the home and our personal lives; now watch what they can do in enterprise applications over the next few years.Humans spend nearly 11 hours per day looking at a screen, according to a Nielsen audience report[1]. During that time, we interact with our computers or mobile devices primarily through typing or scrolling, researching information online, conversing with peers via email, and more. It's typically a one-way dialogue. But today, if we need an ans...

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